Just as the title asks I’ve noticed a very sharp increase in people just straight up not comprehending what they’re reading.
They’ll read it and despite all the information being there, if it’s even slightly out of line from the most straightforward sentence structure, they act like it’s complete gibberish or indecipherable.
Has anyone else noticed this? Because honestly it’s making me lose my fucking mind.
May I suggest that you don’t get a job in IT?
“I try to do a thing on my computer and I get an error message.”
“What does the message say?”
“I don’t know.”
The story of me helping people with computers.
To be fair, that’s learned helplessness.
How many times have you said ‘yes yes, just click through that, jeeze’?
There is so damn much horrible shitty UX out there; 90% of the time users are just trained out of using common sense, and you can’t blame them for it.
That other 10% though, goddamn. I swear if you moved their doorknob an inch to the left they’d starve to death in their home.
Also one my favourites:
„Nothing works, and this annoying message keeps popping up. I keep closing it, but it just comes back every time. Can you help me?“
Well, I’ve had this happen before because the error is half a screen long with a bunch of random (to me) characters, only shows for half a second and it won’t let me screenshot it and isn’t always repeatable because it already showed me the error message, so why would it again?
I hate when that shit happens.
Even people on our fucking helpdesk write up tickets like that.
“Caller can’t log in”
Okay what are they logging in too? What creds are they using? Are they getting an error message? what is it? WHY AM I HAVING TO FOLLOW UP WITH YOU TO ASK THESE QUESTIONS YOU STUPID FUCK.
Or the classic “I can’t send email”… sent to us by email.
I feel called out 😅
“I understand your issue, can you please provide me w, x, and y so I can proceed? Also did you try Z?”
“Sure, I tried Z! Here is W”
That’s better than average tbh
I feel this.
What is the actual point of publishing knowledge bases and documentation if nobody reads them?
Well some people read it. Just noz everyone.
Show me these people you speak of.
Well I… ok, I’ve read like 5 pages of doxumentation in my entire life, but at least it’s not nothing.