• 10 Posts
  • 262 Comments
Joined 1 year ago
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Cake day: June 14th, 2023

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  • Back in the Windows 8 era, I bought a little 8" tablet PC from Dell. It was flaky from basically day 1, and after ~2 weeks it bricked entirely.

    I go to RMA and they ask “If we refund you $50, would you be willing to keep the unit? How about $75?”

    Admittedly, they did give me a refund, but that was so the wrong branch to follow on the chat script, honey. If I’m going to be out over three hundred dollars for a paperweight it better at least be made of something cool like meteorite.









  • I think there would be more sympathy if Cloudflare pointed to a specific limit breached and proposed ways to get into compliance at their current price plan.

    “Service XYZ is now consuming 500% of expected quota. Shut it down or we need to get you on a bigger plan.” is actionable and meaningful, and feels a little less like a shakedown.

    I’m sick of “unlimited” services that really mean “there’s a limit but we aren’t going to say what it is.” By that standard, freaking mobile telecoms are far more transparent and good-faith players!

    Perhaps this also represents a failing in Cloudflare’s product matrix. Everyone loves the “contact sales for a bespoke enterprise plan” model, but you should be creating a clear road to it, and faux-unlimited isn’t it. Not everyone needs $random_enterprise_feature, so there’s value in a disclosed quota and pay-as-you-scale approach: the customer should be eager to reach out to your sales team because the enterprise plan should offer better value than off-the-rack options at high scale.






  • So the Nippon Ham company is starting with sausages with bones, and working their way up to the perfectly round cylinder of roasted meat with a large straight bone through the centre that anime and video games have teased us with for decades.

    Gotta start somewhere.