In Japan, they won’t say much to your face, but they will say you’re impolite, useless and should get fired in the internet reviews, if you didn’t treat them like royalty from beginning to end.
I enjoy seeing google reviews where someone is making a huge fuss about their poor restaurant experience, and then the manager responds like “You did not raise any issues during your visit, including when asked by staff. If you had told us of any problem we would have done our best to make it right”
Like how much of a clown did that customer just show themselves to be. Couldn’t raise the problem in person, but quite happy to go kick off about it online where they feel anonymous.
In Japan, they won’t say much to your face, but they will say you’re impolite, useless and should get fired in the internet reviews, if you didn’t treat them like royalty from beginning to end.
That’s honestly even more annoying.
I enjoy seeing google reviews where someone is making a huge fuss about their poor restaurant experience, and then the manager responds like “You did not raise any issues during your visit, including when asked by staff. If you had told us of any problem we would have done our best to make it right”
Like how much of a clown did that customer just show themselves to be. Couldn’t raise the problem in person, but quite happy to go kick off about it online where they feel anonymous.
Look, another deeply troubling toxic relationship with retail.