Marketing should always be OPT-IN by default, but these extra steps to opt out is truly asshole design.

Oh, and on the opt-out confirmation screen, you get two options: Yes or No. The button colour for “yes” is white, and the “no” button matches the “save” button on the previous screen, so it’s easy to accidentally cancel the opt-out. Double-asshole design!

  • 𝒍𝒆𝒎𝒂𝒏𝒏@lemmy.dbzer0.com
    English
    27·
    1 year ago

    Inbound calls? Outbound calls? I would not want to sit through an ad instead of being put straight through to a bank rep to report a missing card or some other important issue

    This kind of stuff should be 100% opt in as you say!

    • Showroom7561@lemmy.caOPEnglish
      10·
      1 year ago

      Inbound calls? Outbound calls? I would not want to sit through an ad instead of being put straight through to a bank rep to report a missing card or some other important issue

      Hopefully, it also includes the “upsell” when you do call for something. Like, after the problem is resolved, “we have some other products you might be interested in.”. I don’t want to hear about anything that I’m not asking about.

      • kevincox@lemmy.mlEnglish
        3·
        1 year ago

        Seriously. My checking account bank has a very small number of jobs:

        1. Recieve my paycheck.
        2. Transfer money where I say.
        3. Occasionally deposit/withdraw cheques or bills.
        4. Tell me how much money of mine you have.

        I don’t want any new features.