Steam was literally forced on those who owned a physical copy of Half-Life and wanted to play it. The dominant position has nothing to do with the service offered by Steam. It was dominant when it barely had any features. GOG competing with it on features and in fact offering the bonus of DRM-free games hasn’t improved its market share of about 0.5%.
It really isn’t.
In one case a publisher is choosing to publish where the customers are. If consumers don’t like that service they are free to publish somewhere else
In the other case a company is trying to force consumers to use their service, instead of providing a better service that they would want to use.
Either way you install a client and play a game. Already have a few so it doesn’t really matter.
Steam was literally forced on those who owned a physical copy of Half-Life and wanted to play it. The dominant position has nothing to do with the service offered by Steam. It was dominant when it barely had any features. GOG competing with it on features and in fact offering the bonus of DRM-free games hasn’t improved its market share of about 0.5%.
No one is upset about having to use EGS for Fortnite. Their own games that they develop themselves they can do what they want with.
The issue is when Epic approaches other developers, especially those that have already announced a Steam release, and try to get exclusivity out of them: https://medium.com/@unfoldgames/why-i-turned-down-exclusivity-deal-from-the-epic-store-developer-of-darq-7ee834ed0ac7
Epic: We would love to have you on our service
Dev: I’m not interested in exclusivity
Epic: then we have no interest in having you on our service
Having more options for their customers makes their service better, but Epic isn’t interested in being a better service.