Tbf the people at the end of this line will wait maximum 20 minutes. They can achieve this because instead of doing the typical intercom->window fast food setup they have employees outside walking between cars and putting the order into iPads, then another set walking food to your car.
On another note, those outdoor employees are regularly forced to stay outside in extreme heat and cold without proper protection. If they want to wear a jacket it has to be a Chick-fil-A jacket, which they have to buy from the company. Lots of videos online about people working the drive thru line.
Tbf the people at the end of this line will wait maximum 20 minutes. They can achieve this because instead of doing the typical intercom->window fast food setup they have employees outside walking between cars and putting the order into iPads, then another set walking food to your car.
On another note, those outdoor employees are regularly forced to stay outside in extreme heat and cold without proper protection. If they want to wear a jacket it has to be a Chick-fil-A jacket, which they have to buy from the company. Lots of videos online about people working the drive thru line.
The ones by me have booths for those employees, that are heated in the winter, and have AC in the summer.
Mine has a single booth iirc but I’ve never seen it used and its past the intercom so the system definitely wouldn’t work the same if it was