You might need to pre-tip to get good service.

DoorDash now warns you that your food might get cold if you don’t tip::The app-based delivery service is alerting customers that drivers may not take their order in a timely manner if there is no tip included upfront.

  • sugarfree@lemmy.worldEnglish
    1079·
    1 year ago

    Delivery drivers are independent contractors and DoorDash facilitates the meeting of drivers and customers. The fees go towards DoorDash and the driver, and the customer can add an additional payment to the driver to make their order more enticing to accept. There’s no “refusing to pay wages” in this situation. If you want to go with the ultra low cost option, it will not be attractive to drivers so you may wait longer.

    • gregorum@lemm.eeEnglish
      583·
      1 year ago

      You can twist the words all you like, but DoorDash is still an employer, and they still pay like shit.

      • enki@lemm.eeEnglish
        52·
        1 year ago

        Yeah, let me know how to get GrubHub to even respond to a support request for an order that never arrived, much less refund me and then you can tell me GrubHub is better. I had an order that was never delivered on Sept 23 and GrubHub has still not responded to or refunded me. At least with Doordash or UberEats I can get issues with my order addressed almost immediately.

        • BombOmOm@lemmy.worldEnglish
          61·
          1 year ago

          Charge it back. If you didn’t get service, no reason they should get money.

          • enki@lemm.eeEnglish
            1·
            1 year ago

            I did that. There were no options, just a dialogue saying they had refunded me a couple dollars for a price mismatch. But no button to report an issue on the app or web, no chat, no email or phone number. Just a Contact Us form that I filled out and submitted with all the information nearly a month ago, and no one from GrubHub has reached out. I finally just did a chargeback a couple days ago.

      • PrincessLeiasCat@sh.itjust.worksEnglish
        1·
        1 year ago

        Huh, good to know, thanks. I don’t use those services often now that Covid is going away, but if I need to again it’s good to know that one isn’t as quite as shitty.

      • rambaroo@lemmy.worldEnglish
        1·
        1 year ago

        Yeah this is why I only use GrubHub now. I still tip well cause I appreciate people who bring me food and I can afford it.