Last week I received an email from Meta Plattforms Inc about their new ToS and Privacy Policy addressed to my first Name.
But I don’t have any accounts on any services from Meta Platforms (I deleted them a few years ago). Therefore I contacted the DPO and requested a copy of my personal data and asked them to delete it according to GDPR.
They told me that there is no account associated to my email, I should provide my account details to the account in question, which I don’t have. They are unable to help me with the data I provided and I should contact the irish or my local data protection authority and bring my claims before court.
So they obviously have at least my first name and my email address and refuse to comply with GDPR.
Has anyone had any simmilar experiences or any recommendations on my further actions?
I don’t have the time and money to sue Meta, but I will contact my local data protection authority.
It seems plausible to me that their GDPR process probably missed some email communication system where the name and email was stored, like a hubspot or something custom. Most places I’ve seen have a ton of systems with name and email in it, and GDPR processes aren’t maintained well across all of the teams using that data.
Not saying it’s right, just saying it’s possible an account was mostly deleted and the remnants remain in some other tool, and the person you spoke with only knows about their main systems.
Yes, could be possible, but I think this is not acceptable for a company as big as Meta
Agreed it’s not acceptable. Unfortunately I don’t think GDPR is taken seriously enough. Hopefully at some point the consequences will get better