Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.
Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.
I’ve personally witnessed 2 taxi drivers in a 10 minute time span who were hailed on the side of the street begin to pull over to collect a passenger, but stop as soon as they see the guide dog and drive off saying “sorry, no dogs”. If they can deny someone to their face, they will deny them 1 block away.
I’d like to see the companies allow people with evidence of disability affected by dogs to opt out in advance from being assigned pickup jobs for people with service animals.
If the driver deny to accomodate for enough times, the driver should get deactivated.
From the article:
Still happening and getting worse despite existing driver penalties. The penalty needs to be escalated up the chain to include the company.