Companies Think Their Idiot Customers Will Accidentally Cancel Their Subscriptions if It's Too Easy
gizmodo.com
Trade groups told the FTC a simple "Click-to Cancel" proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

Trade groups told the FTC a simple “Click-to Cancel” proposal to easily quit subscriptions could actually lead customers to miss out on hot new deals.

  • DigitalWebSlinger@lemmy.worldEnglish
    12·
    1 year ago

    And 15 confirmations in, once they’ve got the “click OK” rhythm going, we can put one that says “would you like to keep your subscription active?”

    • bert@lemmy.monsterEnglish
      2·
      1 year ago

      And a random screen where cancel means “exit out of this cancellation process” rather than “cancel subscription”