I’m using servicenow. First time and it’s pretty bad. But I hear that it is actually worse than normal because they customized the hell out of it trying to make it match the previous solution.

That thing has its quirks and annoyances, but there’s definitely worse systems out there…

I grumbled about ServiceNow for years, and then my company switched to Cherwell.

Now I’d switch back to ServiceNow in a heartbeat.

So say we all!

I have sorta Stockholm syndrome with it now. I’m locked in so may as well enjoy it.