How was that not expected? Give people somewhere to stick files that they don’t want to lose because of a hard drive crash or computer malfunction. Files that they absolutely want backed up somewhere not locally. Files that they may want to get access to while not at home… All those are going to be things like taxes, receipts, medical forms and data, scans of important documents, etc. like, that’s the point.
How was that not expected? Give people somewhere to stick files that they don’t want to lose because of a hard drive crash or computer malfunction. Files that they absolutely want backed up somewhere not locally. Files that they may want to get access to while not at home… All those are going to be things like taxes, receipts, medical forms and data, scans of important documents, etc. like, that’s the point.
The first step towards societal change is to admit we have a problem. Studies like this are a necessary first step.