I work in a store after sale service and I see far too much foldable phone for the quantity of these phones we sell… I would avoid them if I were you.
Between the dead pixels, the inner screen protector problems and the rest… at least Samsung seems to take care of the buyers(in Europe were I am at least) because they always repaired or changed the screen protector without any terrible(except the obvious broken phones)
But I wouldn’t want to have this kind of phone out of warranty, of and the battery is shit too, but that is known.
Much appreciate that information! Unfortunately I’m from the states and only get to Schengen and/or Bulgaria 2-3 times a year and would totally get screwed on the warranty.
Out of curiosity have you ever seen a claim from someone physically outside of the EU get accepted?
With foldable phones you have to set expectations correctly. They are not as fragile as everyone seems to claim but at the same time if you are not careful with your devices in general you will not have a good time with a foldable. The very nature of flexible screen means no scratch resistance. So if you are one of those who work in construction yard and don’t like wiping hands or you just throw your phone in your pocket without thinking, chances are you’ll damage your device.
I have Fold4 for almost a year now and not a single scratch on the device. I don’t pay special attention to it but at the same time I don’t put my phone just anywhere, especially not on hard surfaces where a single spec of hard dust can scratch it. Things like blowing dust off of screen before cleaning it is common sense for me knowing that inner screen is pretty soft. I also don’t wipe my inner screen with my t-shirt, etc. Common sense.
All this said, Samsung does provide first screen replacement at significantly discounted price, almost symbolical. I also have, for the first time, phone insurance which is few dollars a month and they provide a bit of additional security for me.
I work in a store after sale service and I see far too much foldable phone for the quantity of these phones we sell… I would avoid them if I were you.
Between the dead pixels, the inner screen protector problems and the rest… at least Samsung seems to take care of the buyers(in Europe were I am at least) because they always repaired or changed the screen protector without any terrible(except the obvious broken phones) But I wouldn’t want to have this kind of phone out of warranty, of and the battery is shit too, but that is known.
Much appreciate that information! Unfortunately I’m from the states and only get to Schengen and/or Bulgaria 2-3 times a year and would totally get screwed on the warranty.
Out of curiosity have you ever seen a claim from someone physically outside of the EU get accepted?
No idea about that because in that case we would ask that person to deal with Samsung directly.
With foldable phones you have to set expectations correctly. They are not as fragile as everyone seems to claim but at the same time if you are not careful with your devices in general you will not have a good time with a foldable. The very nature of flexible screen means no scratch resistance. So if you are one of those who work in construction yard and don’t like wiping hands or you just throw your phone in your pocket without thinking, chances are you’ll damage your device.
I have Fold4 for almost a year now and not a single scratch on the device. I don’t pay special attention to it but at the same time I don’t put my phone just anywhere, especially not on hard surfaces where a single spec of hard dust can scratch it. Things like blowing dust off of screen before cleaning it is common sense for me knowing that inner screen is pretty soft. I also don’t wipe my inner screen with my t-shirt, etc. Common sense.
All this said, Samsung does provide first screen replacement at significantly discounted price, almost symbolical. I also have, for the first time, phone insurance which is few dollars a month and they provide a bit of additional security for me.