I notice this way more today with my job. The people we used to hire for computer support would know most of the things they were supposed to. Today most of the people we hire it seems like they can only follow a script or SOP and that’s it, basic troubleshooting or logic just goes out the window. It’s super sad… and even worse having to manage them.

Edit: I also don’t think it helps that they only get to deal with systems that have been made so user friendly anymore that most options to do anything are just built in or a command away so they really never deal with any of the stuff underneath to figure out how systems run.