Nah, it’s a thing. Youngest of the Millennial generation and I can concur with your comment after being in IT for a few years - pretty much it’s either Baby Boomers or Gen Z people who have a tough time with technology, with a 50/50 shot of a Gen X person being either super tech savvy or a technological troglodyte. AI has also made things worse since it can now do some light coding, but I’ve seen some people use it to code out entire projects only for it to not work properly at all or break UI on websites.

I’d argue that Gen Z is the worst for the same reasoning in your post: everything works OOTB, and if something goes awry then they don’t know anything or can’t do things the old-fashioned way - which at least Baby Boomers have the option to if they want to be stubborn enough.