Why side note to start, why do people like start a conversation with “I mean…” when there was nothing said previously? That is a phrase usually reserved for when someone is clarify a previous statement regarding what they meant to say beforehand, that’s why I ask, how do initiate first contact with “I mean…”?

For LMG, the position of the person in contact with Billet Lab is irrelevent. In a healthy company, there is frequent contact between the different deparments during work. Interdepartment agencies. When someone at LMG got the request for the prototype to be returned, it would be their duty and responsivility to pass the memo on to the person(s) involved and notify them in the appropriate position of the request with a statement that it has to packaged up so the individuals who handle all incoming and outgoing packges can get it sent back to Billet Labs. It’s not the person who received the request that is then responsible for the packaging and mailing of it.

It’s different employees in that chain who are responsible and as they complete it they pass it on to the next in line in the process for getting it ready to go out.