Google kills two-year “Pixel Pass” subscription after just 22 months::Two years on a Pixel Pass was supposed to get you a new phone.
Lots of misunderstanding in these comments. Google Fi service is not going anywhere, Google is not cancelling any services. The Pixel Pass is basically just a bundle of optional services that can be added to your Fi account for a very slight discount. You do not get a free phone, you get interest free financing on your phone. Because they are cancelling the Pixel Pass Google has given me $100 credit towards my next phone, which is a better deal than the Pixel Pass itself.
Like many people I’m not happy with a lot of things Google has been doing lately, but the Pixel Pass being cancelled is not important.
That sounds like a lawsuit waiting to happen. Telling people they get a new phone if they sign up for 2 years then cancelling it at the 22 month mark.
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Ah I just realised. I was assuming users would get a free upgrade at the end of the 2 years, but it might be they get it upfront at the start
Yeah, its confusing the way its worded, but it’s still kind of shitty. I am sure there were some who would have bought another phone, but we’re lured into the Pixel deal. I know some people really look forward to replacing their phone every couple years, for whatever reason (they all seem pretty much the same to me).
Yeah, it’s basically a deal at the time of phone purchase: do this 24-month interest free payment plan for a new device, and we’ll throw in phone insurance, Youtube premium, and Google One for a significantly discounted price. At the end of 24 months, you can either get a new phone and sign up for another 24 months, or cancel at that time.
Google cancelled a project?!?
/Shocked Pikachu face
I really hope they cancel Web Environment Integrity too
It has been a pretty short trip from “Don’t be evil” to “The cutting edge of late stage capitalism”
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Which isn’t a lot of time if we’re being honest
Didn’t feel like a trip to me, more like teleportation.
One more headstone in the Google graveyard
i am waiting for day whrn google kill its search engine
Already has.
Tried searching for anything on it recently?
And then they started pushing Bard which in sure will replace search as soon as it can push ads slyly in conversation
why would they kill their only successful product
This probably isn’t a big deal, but this is (and the fact that Google is an ad company) is the reason why I wouldn’t rely on any Google service or product that I couldn’t easily replace in a matter of minutes.
It’s this kind of knee jerk on Google’s part that might save them a few bucks in the short term (presumably incentiviced with bonuses for the managers) but causes long time reputational damage over time.
I don’t understand how seemingly no one up the chain considers this before pulling the plug so quickly.
Don’t fuck with user trust. When you lose it it’s pretty hard to get back.
I was all in for years and each product I’ve been burned, this is the last straw for me. As each thing I own fails or needs replacing, it won’t be Google.
I am done, I looked past a lot of faults because of the overall capabilities of the ecosystem they created and they’ve slowly dismantled it and changed and tweaked everything to be annoying to use.
It’s like they intentionally pick the best features, remove them and try to gaslight me into thinking it’s better now.
I’m just done with them.
Wtf are you even talking about.
Your question really made me laugh because I was indeed rambling but the overall point was - I bought Google products, they’ve dismantled and changed things to make it less useful than it was or they have cancelled the product/program entirely. So I’m not buying their products anymore. It’s my opinion but it’s my money and I’m going to choose to spend it elsewhere.
Hope that clears it up.
Since everything I’m aware of that they’ve cancelled is free software, I’m curious what products you are talking about
Pixel pass is the most recent service they’ve cancelled on me, my movies I bought on Google TV after being moved to YouTube but that service is gone too.
Their assistant devices have slowly gone crazy and barely understand anything and half the features for them have been removed for one reason or another.
Also the transition from the Nest app for my cameras which was amazing to the shitty Google home app which had half the features and didn’t work with all my cameras so I had half on nest and half on Google home.
Also their WiFi app is now also in Google home and it has less features than the original stand alone. So it’s not all free services, it’s things I’ve paid for and been burned over and over again.
I had a lot of their stuff over the years and it’s always great at first until… it’s not.
Okay, this explanation does make sense. I’ve only ever really given money directly to Google by buying their phones, and recently a Google TV device. I have a Nest thermostat which I bought before they owned it, and while they haven’t actually messed anything up with it per se, it’s been really annoying how many times they’ve nagged me about migrating my Nest account to a Google account. Also they did cancel a bunch of features on Fitbit after they bought it. Granted I didn’t really use any of those features but I could see how that would be frustrating.
The voice assistant is pretty bad. tbf though, I think Siri is as well. Apple doesn’t buy companies quite so often but I’m pretty sure they’ve changed their offerings over the years. A while back I went looking for a way to play my iTunes purchases on Linux and… that was not possible. The Apple DRM is a huge pain in the ass.
I cannot believe that in the year 2023 people were still paying for a Google service that was supposed to last beyond 30 days. Especially one that was supposed to have a long-term reward. You would have to have so much blind trust in Google at that point.
EDIT: I now understand that this was a a two-year installment plan for the existing phone. That being said, I still don’t think anyone should buy into Google products or services expecting them to have long-term support. Google has shown time and time again that they are willing to kill any and all projects at any time with almost no warning.
This is Google’s standard operating procedure.
Well, that solidifies my plan for graphene os on this 7pro and once fairphone comes state side I’m going all in. Been moving to Proton services and this will be the first and last Google phone I get. So sick of their backtracking on everything I enjoy. Fuck Google.
Im running GrapheneOS on my 7 Pro and I like it very much. Only issue I had was Android Auto. That seems to be not possible to have…
I heard the latest fairphone doesn’t have a headphone jack
The headline is sensationalist since it implies they were going to get a free phone and Google bailed at the last minute.
Really? Because that’s how I’m reading it.
while new signups are no longer allowed, existing users will be able to finish out their two-year term. The end of the term was supposed to mean re-upping with a shiny new device, but Google now says, “By the end of the 2 year term, you can’t upgrade to a new phone with Pixel Pass.”.
I think Ars Technica has it wrong with that wording, the FAQ from Google support linked in that article says:
Can I still upgrade my Pixel device after 24 months?
Yes, you can still upgrade your Pixel device after 24 months, you just won’t be able to renew your subscription to Pixel Pass. You can purchase or finance your next Pixel device directly from Google Store or Google Fi Wireless, and you have the option to trade-in your current Pixel device towards your next device. Current Pixel Pass subscribers received $100 towards their next Pixel purchase good for 2 years, which can also be used alongside available promotions.
So you can upgrade your phone for the current term, but you can’t renew your subscription and upgrade again.
You’re reading it wrong. You can upgrade to a new phone, just not a new phone that comes with PixelPass.
Upgrading to a new phone means they will let you finance for no interest, they don’t just give you a phone.
This is the best summary I could come up with:
When the service launched in October 2021, Google said that every two years on the Pixel Pass would make you eligible for a brand new phone.
but Google doesn’t answer its own question, saying only, "We offer the best value of our hardware products and give users the flexibility to purchase their favorite services.
We continue to evaluate offers based on customer feedback and provide different ways for them to access the best of Google."
That won’t happen here, though—while new signups are no longer allowed, existing users will be able to finish out their two-year term.
You’ll receive a monthly bill for Google One, Google Play Pass, and YouTube Premium at the current discounted rate, which is visible in the email sent to you on August 29, 2023 with the subject line, ‘An important update on Pixel Pass.’
To take some sting out of the move, Google is offering a “$100 loyalty reward credit” for active Pixel Pass subscribers.
The original article contains 498 words, the summary contains 160 words. Saved 68%. I’m a bot and I’m open source!
They were eligible for a brand new phone after 24 months if they recontracted for another 24 months. If they decided to unsubscribe during months 25-48, they’d be on the hook for the remaining cost of the phone. I mention this because at least for where I am, this is the default position - this decision would just mean the user needs to get their brand new phone on a contractual repayment from a provider other than Google.
shit, they should have at least waited the two months, issue some phones to early-adopters and then discontinue the subscription saying there was too little interest amongst the users to justify keeping it up. otherwise it looks like they pulled out at the very last moment to screw peopleedit: ohhhhh, you were supposed to get a new phone when singing up for another two years, then they did well cancelling it before the two-year mark
