FCC says “too bad” to ISPs complaining that listing every fee is too hard::Comcast and other ISPs asked FCC to ditch listing-every-fee rule. FCC says “no.”
listing-every-fee rule “impose[s] significant administrative burdens and unnecessary complexity in complying with the broadband label requirements.”
Then, Mr ISP, you have too many fees or they are too complicated for you to charge.
Exactly. How can you track payment but not write them down?
My monthly bill PROVES their systems are competent at itemizing EVERY SINGLE POSSIBLE fee and tax and charge.
Them claiming it was too hard always was complete bullshit.
Good. Now ban data caps. Unlike water or electricity, you cannot run out of data.
What I really want is to know what the “real” price is. Not the 12 month promo price. What’s it gonna cost me when the price goes up? That should be required to be alongside the promo price.
Last time i moved i got cold called by Comcast to sign up for Internet. I asked them the price, they gave some deal. I asked what will be the price in 2 years when the contract was up. “Oh, well that really depends on what services you sign up for.” I tell them i want only Internet at this given speed and i will never sign up for anything else.
…the woman on the phone just stopped talking. I asked can she not tell me the price after all the specials run out and i get my last bill in the contract. She said “i dont know what you want me to say.”
Apparently they dont want people to know how screwed you are with Internet. I told the woman that i was going to write a letter letting them know that her inability to answer a simple question was the reason i was not going with their service. She hung up on me. Sent the letter and i got a call a few weeks later asking ifni wanted a super crazy deal they “never give to anyone.” I asked my question again and they couldn’t tell me my final bill so i hung up and reported the number as spam to my phone carrier.
Stuff like this makes me so glad my town has a local ISP that is competitively priced, works well, and they don’t push any sort of deal on you.
The fun part about that is that before they were available in my area, they let my subdivision know that if 40% of us signed up, they would lay fiber in the whole neighborhood and we could choose them over Spectrum. Suddenly, mysteriously, our Spectrum speeds went from a ridiculous 20mbps to a still not great 80mbs. Can’t imagine why.
Basically the whole neighborhood told Spectrum to fuck off. Now I have over 300mbps and I could get a faster speed if I wanted to pay for it.
On the one hand I’m sceptical that a company couldn’t tell customers ahead of time what fees they might be paying.
On the other hand, I once worked for an ISP that deleted its customer database and all backups to save itself data warehousing fees and literally had no idea how much customers were paying or what services it was providing them. So it does happen.
On the other other hand (yes, I have three), incompetence shouldn’t shield you from the consequences of failing your responsibilities.
So…. Wait how did that work? If a customer called in and said they were being overcharged, or that they were paying X for Y and only getting half of Y… what happened?
That’s a very good question and thankfully I wasn’t part of the section who handled issues like those.
Good. That was such a bullshit excuse. It’s literally outputting from a spreadsheet.
If they can’t even give you an itemized bill, they’re making a number up.
The ISPs arguments are bogus, anyway. The claim they don’t know the costs when offering a contract, but suddenly remember each and everything when writing the bill…
My work is making bills out of ISPs’ data. Every kb of mobile data and every call minute is tracked and rated.
If you can charge the fee you can tell me about. Sounds pretty simple.
Yeah this isn’t even the complicated tax spaghetti. It’s just their junk fees.
They can charge it. It’s in the system. This was always a stall or attrition tactic.
Based.
Based.
How is there more than one? Unless you need something slightly unusual like a static IP. Otherwise, everything should be covered by type of subscription, cost of subscription.
Off the top of my head, I can think of a few for purely internet:
- Base cost
- Late fee
- Static IP
- Email Services (usually free and falling out of fashion)
- Taxes (don’t know if this counts as a fee for this?)
- There’s likely a “remote/rural location” fee
- There’s likely an “only option” “fee”
The last two are likely what’s being fought against.
- Modem rental fee/bring your own modem fee (either one)
- Last mile construction fee
- location differential fee https://www.broadbandsearch.net/blog/internet-cost-by-state
BYOM fee? Mf Comcast reduced my bill for bringing in my own modem, what the absolute shit?
Reduced, not eliminated.
It’s possible the BYOM fee is cheaper than the rental fee. You saw a decrease of your bill but doesn’t mean they didn’t charge you a different fee because they doesn’t have to list that out, until now.
I don’t believe it’s done any longer for most ISPs but it definitely happened in the past.
How fucked up is it that I would happily pay a bring your own modem fee, I asked and CenturyLink told me no
Feel lucky. You could have had a far worse CenturyLink experience.
They got away with murder from Trump for so long they got used to it.
They’ll just make a fee for having to list their fees, and make the consumer pay for it.
It would be pretty bad for their reputation when its bad already.
But consequence? No. We can’t get onto the Internet without them.
Some decent news for a change at least
don’t charge any fees then you won’t have to change the system. pretty simple.
You just know that track all of those fees anyways to make sure they bill you for them. Not listing them is just malicious.
